Customers have always desired friendly, efficient, and dependable service, but new technology has heightened their expectations. They expect faster service than ever before. They don't just want to be pleasant; they want to feel as if the service is tailored to them..
The four most important customer requirements
Implicit expectations are things that customers believe are self-evident, and that you believe you already know! Your customers have apprehensions about your brand's performance; for example, they believe they should be given priority because they are a regular customer, or that you should be aware of their sales history with you..
The economic outlook of households is referred to as consumer expectations. Current economic activity will be heavily influenced by expectations. People will be more willing to borrow and buy goods if they believe the economy will improve..